At SK Jain Insulations, we strive to provide high-quality products that meet your needs. If you are not fully satisfied with your purchase, our return policy is designed to ensure a smooth and hassle-free return process.
Return Eligibility
- Time Frame:- You may return most items within 30 days of receipt for a full refund or exchange.
- Condition:- Items must be unused, in their original packaging, and in the same condition as when received. Any signs of wear or damage may affect your eligibility for a return.
- Exclusions:- Customized products, special orders, or items marked as non-returnable at the time of purchase are not eligible for return.
Return Process
- Request a Return:- To initiate a return, please contact our customer service team at [customer service email] or call [customer service phone number]. Provide your order number and the reason for the return.
- Return Authorization:- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
- Shipping the Return:- Please pack the item securely and include all original packaging materials. The RA number must be clearly marked on the return package.
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
- Processing Returns: – Upon receiving your returned item, our team will inspect it and process your refund or exchange within 5-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include a replacement or refund.
Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service team at:
Email: info@skjaininsulations.com
Phone: +919811504268
Thank you for choosing SK Jain Insulations! We appreciate your business and are committed to your satisfaction.